Esemplificazione della Data Envelopment Analysis per la valutazione di efficienza in una grande azienda ospedaliera universitaria

The Data Envelopment Analysis (DEA) is applied by the management control of a huge teaching hospital to evaluate the relative efficiency of human resources. The authors show an experimental approach based on geometrical methods and simple statistical techniques that can be easily performed by basic software procedures. The results are then related to the cost of diagnostic procedures, standardized by the case-mix, and both scatterplot and cluster analysis are produced to find out related area of performance and to plan a strategy for the continuous quality improvement