Establishing call-centre staffing levels using aggregate planning and simulation approach
Rodrigo Barbosa-Correa, Alcides Santander-Mercado, María Jubiz-Diaz, Ricardo Rodríguez-Ramos
| Year of publication: |
2020
|
|---|---|
| Authors: | Barbosa-Correa, Rodrigo ; Santander-Mercado, Alcides ; Jubiz-Diaz, María ; Rodríguez-Ramos, Ricardo |
| Published in: |
European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises, ISSN 1751-5262, ZDB-ID 2435893-9. - Vol. 14.2020, 1, p. 1-33
|
| Subject: | staffing | personnel scheduling | call centres | aggregated planning | discrete-event simulation | Simulation | Callcenter | Call centre | Scheduling-Verfahren | Scheduling problem | Aggregation | Theorie | Theory |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/EJIE.2020.105083 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012198676