Ethnographic discovery of adverse events in patient online discussions : customer relationship management
Year of publication: |
2010
|
---|---|
Authors: | Rada, Roy |
Published in: |
Strategic information systems ; Vol. 3. - Hershey, Pa. [u.a.] : Information Science Reference. - 2010, p. 1795-1803
|
Subject: | Gesundheitsversorgung | Health care | Beziehungsmarketing | Relationship marketing | Social Web | Social web | Patienten | Patients | Ethnologie | Ethnology | USA | United States |
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