Evaluating city bus service based on zone of tolerance of expectation and normalized importance
Year of publication: |
2010
|
---|---|
Authors: | Hu, Kai-chieh |
Published in: |
Transport reviews : TR. - Abingdon : Taylor & Francis, ISSN 0144-1647, ZDB-ID 588691-0. - Vol. 30.2010, 2, p. 195-217
|
Subject: | Busverkehr | Bus transport | Stadtverkehr | Urban transport | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Taiwan |
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