Evaluating Customer Service Representative Staff Allocation and Meeting Customer Satisfaction Benchmarks: DEA Bank Branch Analysis
Year of publication: |
2011-11
|
---|---|
Authors: | Min, Elizabeth Jeeyoung |
Other Persons: | Paradi, Joseph (contributor) |
Subject: | Data Envelopment Analysis | Branch analysis | Efficiency analysis | Performance evaluation | Frontier approach | linear programming | resource allocation | DEA | staff allocation | non controllable variables | Operations Research |
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