Evaluating healthcare process improvement for patient callbacks
Year of publication: |
2014
|
---|---|
Authors: | Scott, Rebecce A. ; George, Benjamin T. |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 9.2014, 1, p. 51-66
|
Subject: | healthcare | services | PDSA | callbacks | service quality | healthcare quality | healthcare management | performance measures | communications | standards | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management | Krankenhaus | Hospital | Privater Haushalt | Household | Prozessmanagement | Business process management |
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