Evaluating human capital projects : improve, prove, predict

"This book describes the best of practices that can be applied to human capital projects to ensure they deliver planned measureable results at the best value for money. It will help readers ensure that investments, intended to deliver results, actually achieve those results. In the private sector, these results might include raised revenues, improved margins, higher productivity, reductions in customer complaints, increased brand awareness and enhanced staff engagement. In the public and third sectors, they might include programmes aiming to heighten sustained employment for key groups in the labour market, to increase safety for patients, improve educational outcomes, decrease carbon emissions, lower rates of re-offending or to increase trust between communities.Evaluating Human Capital Projects will teach those in public, private and third sectors to plan their projects and programmes with the same kind of discipline that is applied to capital investments. The book addresses effective planning and stakeholder engagement, result tracking, opportunities to address and remove barriers, identifying where improvements can be made and enhance the potential for achieving results and guidance on carrying out robust analysis.Aimed at both project managers in the public and private sectors, local authority managers, post grad certificate and MBA students, Evaluating Human Capital Projects will help build competence and confidence that enables programme and project managers, participants and funders to improve, prove and ultimately predict where the best results and value for money can be obtained raising the bar on human capital investments"--