Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network
Year of publication: |
2013
|
---|---|
Authors: | Carlucci, Daniela ; Renna, Paolo ; Schiuma, Giovanni |
Published in: |
Health Care Management Science. - Springer, ISSN 1386-9620. - Vol. 16.2013, 1, p. 37-44
|
Publisher: |
Springer |
Subject: | Service quality | Outpatients satisfaction | Artificial neural network |
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