EVALUATING THE IMPACT OF BANKING SERVICES QUALITY ON CUSTOMER LOYALTY IN CREDIT EUROPE BANK (ROMANIA)
Year of publication: |
2013
|
---|---|
Authors: | Bente, Corneliu ; Bente, Florina Maria |
Published in: |
Theoretical and Applied Economics. - Asociaţia Generalā a Economiştilor din România - AGER. - Vol. 3(580)(supplement).2013, 3(580)(supplement), p. 557-562
|
Publisher: |
Asociaţia Generalā a Economiştilor din România - AGER |
Subject: | service quality | customer satisfaction | loyalty | SERVQUAL | perception |
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