Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
H.S. Chiranjeevi and Manjula K. Shenoy, Syam S. Diwakaruni
Year of publication: |
2019
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Authors: | Chiranjeevi, H. S. ; Shenoy, Manjula K. ; Diwakaruni, Syam S. |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1750-0672, ZDB-ID 2447880-5. - Vol. 12.2019, 1, p. 21-39
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Subject: | automation | big data | customer relationship management | CRM | customer satisfaction index | entities | intelligent learning | intents | interaction bot | knowledgebase | language understanding intelligent service | LUIS | Microsoft bot | utterances | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Data Mining | Data mining | Big Data | Big data | Automatisierung | Automation | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
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