Evaluating the service quality of information services using a new “P‐C‐P” attributes model
Year of publication: |
2001
|
---|---|
Authors: | Philip, George ; Hazlett, Shirley‐Ann |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 18.2001, 9, p. 900-916
|
Publisher: |
MCB UP Ltd |
Subject: | Service | Quality | Model | Information services | Perception |
-
Customized Marketing im Internet : am Beispiel personalisierter Informationsdienstleistungen
Fisbeck, Hagen, (1999)
-
Gurus and oracles : the marketing of information
Sárváry, Miklós, (2012)
-
Integrating information services for managing regulations in international maritime transportation
Chlomoudis, Constantine, (2013)
- More ...
-
The measurement of service quality: a new P‐C‐P attributes model
Philip, George, (1997)
-
The political economy of international oil
Philip, George D. E., (1994)
-
Oil and politics in Latin America : nationalist movements and state companies
Philip, George D., (1982)
- More ...