- 1. Introduction
- 2. The evaluation process and method
- 2.1 Preparation phase
- 2.2 Inception phase
- 2.3 Data collection and analyses
- 2.4 Conclusions and recommendations
- 3. Difficulties encountered and solutions found
- 3.1 Only activities can be clustered, not agencies
- 3.2 Performance comparisons are not yet possible
- 3.3 Benchmarks are difficult to identify
- 3.4 Proposal for remedies
- Appendix A –List of reviewed documents
- B1 – Agency level documents
- B2 – General documents
- Appendix B –Interviewed organisations (agencies and stakeholders)
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