Evaluation of fresh food logistics service quality using online customer reviews
Year of publication: |
2023
|
---|---|
Authors: | Chen, Shan ; Wang, Yibing ; Han, Shuihua ; Lim, Ming Kim |
Published in: |
International journal of logistics : research and applications. - London [u.a.] : Taylor & Francis, ISSN 1469-848X, ZDB-ID 2020197-7. - Vol. 26.2023, 8, p. 917-933
|
Subject: | evaluation system | fresh food e-commerce | Logistics service quality | online reviews | text mining | Dienstleistungsqualität | Service quality | Data Mining | Data mining | Logistikdienstleister | Logistics provider | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Logistik | Logistics | Text | Bewertung | Evaluation | Personalisierung | Personalization |
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