Evidence-based productivity improvement : a practical guide to the Productivity Measurement and Enhancement System (ProMES)

1. The value of productivity measurement -- 2. Organizational productivity : a definition and description -- 3. Criteria for an optimal productivity measurement and feedback system -- 4. The ProMES approach : an overview -- 5. Theoretical background behind ProMES -- 6. Comparison of ProMES to the desirable characteristics -- 7. Research evidence supporting ProMES -- 8. Why ProMES works -- 9. Laying the foundation : conditions necessary for ProMES -- 10. Key decision points when starting system development -- 11. Developing objectives and indicators -- 12. Developing contingencies -- 13. The feedback system -- 14. Getting the complete picture : aggregation across units -- 15. Tips on implementing ProMES -- 16. Automating data collection and feedback reporting -- 17. Questions and answers about ProMES : general issues -- 18. Questions and answers about ProMES : measurement -- 19. Questions and answers about ProMES : feedback reports and meetings -- 20. ProMES and other productivity improvement techniques -- 21. Other applications of ProMES.