Evolutionary concepts in end user productivity and performance : applications for organizational progress

1. Information systems success and failure--two sides of one coin, or different in nature? : an exploratory study / Jeremy Fowler, Pat Horan -- 2. Achieving sustainable tailorable software systems by collaboration between end-users and developers / Jeanette Eriksson, Yvonne Dittrich -- 3. Usability, testing, and ethical issues in captive end-user systems / Marvin D. Troutt, Douglas A. Druckenmiller, William Acar -- 4. Do spreadsheet errors lead to bad decisions? : perspectives of executives and senior managers / Jonathan P. Caulkins, Erica Layne Morrison, Timothy Weidemann -- 5. A comparison of the inhibitors of hacking vs. shoplifting / Lixuan Zhang, Randall Young, Victor Prybutok -- 6. Developing success measure for staff portal implementation / Dewi Rooslani Tojib, Ly Fie Sugianto -- 7. Contingencies in the KMS design : a tentative design model / Peter Baloh -- 8. Users as developers : a field study of call centre knowledge work / Beryl Burns, Ben Light -- 9. Two experiments in reducing overconfidence in spreadsheet development / Raymond R. Panko -- 10. User acceptance of voice recognition technology : an empirical extension of the technology acceptance model / Steven John Simon, David Paper -- 11. Educating our students in computer application concepts : a case for problem-based learning / Peter P. Mykytyn -- 12. Covert end user development : a study of success / Elaine H. Ferneley --