Examining consumer complaints from an on-demand service platform
Year of publication: |
2021
|
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Authors: | Yan, Nina ; Xu, Xun ; Tong, Tingting ; Huang, Liujia |
Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 237.2021, p. 1-10
|
Subject: | Consumer complaints | On-demand economy | Platform service | Self-influence effect | Spillover effect | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Spillover-Effekt | Digitale Plattform | Digital platform | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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