Examining the impact of clinical quality and clinical flexibility on cardiology unit performance : does experiential quality act as a specialized complementary asset?
Year of publication: |
2013
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Authors: | Nair, Anand ; Nicolae, Mariana ; Narasimhan, Ram |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 31.2013, 7/8, p. 505-522
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Subject: | Healthcare | Quality | Flexibility | Length of stay | Cost | Multi-level analyses | Qualitätsmanagement | Quality management | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Flexibilität | Gesundheitswesen | Health care system |
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