Examining patient perceptions of service quality in Turkish hospitals : the SERVPERF model
Year of publication: |
2020
|
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Authors: | Akdere, Mesut ; Top, Mehmet ; Tekingündüz, Sabahattin |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 4, p. 342-352
|
Subject: | hospital service quality | perceived service quality | service quality measurement | SERVPERF | Turkish hospitals | Türkei | Turkey | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care |
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