Examining service shortfalls : a case study of Chinese group package tours to Australia
Hanyu Chen, Betty Weiler and Martin Young
| Year of publication: |
October 2018
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|---|---|
| Authors: | Chen, Hanyu ; Weiler, Betty ; Young, Martin |
| Published in: |
Journal of vacation marketing : an international journal. - London : Sage, ISSN 1356-7667, ZDB-ID 1352663-7. - Vol. 24.2018, 4, p. 371-386
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| Subject: | Australia | Chinese tourists | group package tour | service gaps | service quality | Australien | Dienstleistungsqualität | Service quality | China | Pauschaltourismus | Package tour | Urlaubsverhalten | Holiday behaviour | Taiwan | Internationaler Tourismus | International tourism |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1356766717750420 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011951667