Examining the drivers for franchised chains performance through the lens of the dynamic capabilities approach

This paper draws on the dynamic capabilities approach to explain the performance of franchised chains. This approach is a useful lens to understand why some chains are more likely to drive superior performance than others. Hence, using this theoretical lens, we explore why and how several characteristics of franchised chains influence sales performance. This study includes 189 retail and service chains operating in the U.S. Findings show that experience before franchising, length of training, chain age, franchising fees and level of internationalization positively impact performance of franchised chains, while the proportion of franchised units has a curvilinear influence (inverted-U shape) on chains’ performance. Implications for franchising scholars and practitioners are discussed.