Examining the mediating roles of cognitive load and performance outcomes in user satisfaction with a website : a field quasi-experiment
Year of publication: |
September 2017
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Authors: | Hu, Paul Jen-Hwa ; Hu, Han-fen ; Fang, Xiao |
Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 41.2017, 3, p. 975-987
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Subject: | User satisfaction | website navigation structure design | user familiarity | cognitive load | performance outcomes | Website | Kundenzufriedenheit | Customer satisfaction | Kognition | Cognition | Dienstleistungsqualität | Service quality |
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