Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction
| Year of publication: |
2010
|
|---|---|
| Authors: | Jun, Minjoon ; Cai, Shaohan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 21.2010, 2, p. 205-224
|