Exceeding parents’ expectations in Ear–Nose–Throat outpatient facilities: The development and analysis of a questionnaire
Year of publication: |
2012
|
---|---|
Authors: | Margaritis, Eleftherios ; Katharaki, Maria ; Katharakis, George |
Published in: |
Evaluation and Program Planning. - Elsevier, ISSN 0149-7189. - Vol. 35.2012, 2, p. 246-255
|
Publisher: |
Elsevier |
Subject: | SERVPERF | Patient satisfaction | Loyalty | Attitude | Outpatient clinic | Health care |
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