Executive development for services: a report from the front lines
| Year of publication: |
2006
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|---|---|
| Authors: | Hallowell, Roger |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 16.2006, 1, p. 6-11
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