Exit and Voice: A Game-theoretic Analysis of Customer Complaint Management
Year of publication: |
2013
|
---|---|
Authors: | Liang, Pinghan |
Published in: |
Pacific Economic Review. - Wiley Blackwell. - Vol. 18.2013, 2, p. 177-207
|
Publisher: |
Wiley Blackwell |
Saved in:
Online Resource
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