Expectations-based evaluation of SME advice and consultancy : an example of business link services
Year of publication: |
2007
|
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Authors: | Bennett, Robert J. |
Published in: |
Journal of small business and enterprise development. - Bingley : Emerald Group Publishing Limited, ISSN 1462-6004, ZDB-ID 2141708-8. - Vol. 14.2007, 3, p. 435-457
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Subject: | Unternehmensberatung | Consultancy services | Öffentliche Dienstleistung | Public services | KMU | SME | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Großbritannien | United Kingdom |
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