Experience vs quality : predicting satisfaction and loyalty in services
Year of publication: |
2020
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Authors: | Cetin, Gurel |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 40.2020, 15/16, p. 1167-1182
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Subject: | customer experience | loyalty | package tours | satisfaction | Service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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