Expert Systems in Service Operations

Despite previous work on expert systems in the manufacturing sector very few articles relate to a classification scheme for the application of Expert Systems (ES) in the service operations area. Based on a review of more than 200 abstracts from the ABI/INFORM database, seeks to provide a categorization of ES in the service sector and also to detail future needs in the application of this vital information technology in service operations. Enhances the manager′s understanding of ES technology and provides a perspective on how ES have been used in service operations.

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Year of publication:	1992
Authors:	Motiwalla, Luvai F. ; Gargeya, Vidyaranya B.
Published in:	Industrial Management & Data Systems. - MCB UP Ltd, ISSN 1758-5783, ZDB-ID 2002327-3. - Vol. 92.1992, 8, p. 14-19
Publisher:	MCB UP Ltd
Subject:	Databases \| Expert systems \| Information management \| Information technology \| Service industries

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/02635579210019820 [DOI]
Source:	Other ZBW resources

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