Explaining customer satisfaction with complaint handling
Year of publication: |
2010
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Authors: | Varela-Neira, Concepción ; Vázquez-Casielles, Rodolfo ; Iglesias, Víctor |
Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 28.2010, 2 (1.1.), p. 88-113
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Saved in:
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