Explaining the variable effects of social support on work-based stressor-strain relations: The role of perceived pattern of support exchange
Seeking to explain mixed empirical findings regarding the buffering effect of social support on work-based stress-strain relations, we posit that whether an increase in the level of support received buffers or exacerbates the harmful effects of workload on employee health and well-being is contingent upon the general pattern characterizing an employee supportive exchanges across his/her close relationships. Specifically, we propose that the buffering effect of receiving social support depends on whether the employee perceives his/her social exchanges as reciprocal (support given equals support received), under-reciprocating (support given exceeds support received), or over-reciprocating (support received exceeds support given). Based on longitudinal data collected from a random sample of blue-collar workers, our findings support our predictions, indicating that the buffering effect of social support on the relationship between work hours (on the one hand) and employee health and well-being (on the other) varies as a function of the pattern of exchange relations between an employee and his/her close support providers.
Year of publication: |
2011
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Authors: | Nahum-Shani, Inbal ; Bamberger, Peter A. |
Published in: |
Organizational Behavior and Human Decision Processes. - Elsevier, ISSN 0749-5978. - Vol. 114.2011, 1, p. 49-63
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Publisher: |
Elsevier |
Keywords: | Social support Stress Buffering Work hours Conservation of resources Social exchange Reciprocity Esteem-enhancement Well-being Dyadic support relations |
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