Exploring consumer conflict management in service encounters
Year of publication: |
2010
|
---|---|
Authors: | Beverland, Michael B. ; Kates, Steven M. ; Lindgreen, Adam ; Chung, Emily |
Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 38.2010, 5, p. 617-634
|
Saved in:
Saved in favorites
Similar items by person
-
Exploring consumer conflict management in service encounters
Beverland, Michael B., (2010)
-
Loyalty or liability : resolving the consumer fanaticism paradox
Chung, Emily, (2018)
-
Lindgreen, Adam, (2009)
- More ...