Exploring Customer Knowledge from Social Media to Improve the Performance of Strategy
Year of publication: |
2014
|
---|---|
Authors: | Weng, Tzu-Chun |
Published in: |
International Journal of Management, Knowledge and Learning. - International School for Social and Business Studies, Celje, Slovenia, ISSN 2232-5697. - Vol. 3.2014, 2, p. 261-279
|
Publisher: |
International School for Social and Business Studies, Celje, Slovenia |
Subject: | customer knowledge management | knowledge management systems | information retrieval | information extraction | social media | strategy maps |
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