Exploring customer stewardship behaviors in service firms
Year of publication: |
2022
|
---|---|
Authors: | Boateng, Henry ; Amenuvor, Fortune Edem ; Adam, Diyawu Rahman ; Agbemabiese, George Cudjoe ; Hinson, Robert |
Published in: |
European business review. - Bradford : Emerald, ISSN 1758-7107, ZDB-ID 2025931-1. - Vol. 34.2022, 4, p. 541-555
|
Subject: | Customer stewardship | Frontline employees | Ghana | Service firms | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
-
Digital Technology in Service Encounters : Effects on Frontline Employees and Customer Responses
Christ-Brendemühl, Sonja, (2022)
-
Daskin, Mustafa, (2015)
-
Wilder, Kelly M., (2014)
- More ...
-
Boateng, Henry, (2023)
-
Effects of structural and bonding-based attachment on brand loyalty
Adam, Diyawu Rahman, (2018)
-
Examining brand loyalty from an attachment theory perspective
Boateng, Henry, (2020)
- More ...