Exploring factors affecting service quality of ERP on cloud : a revelatory case study
Year of publication: |
2015
|
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Authors: | Chauhan, Sumedha ; Jaiswal, MP |
Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 19.2015, 1, p. 87-102
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Subject: | case study | cloud computing | enterprise resource planning | ERP | service quality | SERVQUAL | software-as-a-service | SaaS | information systems | SaaS-Qual | ERP-System | ERP system | Dienstleistungsqualität | Service quality | Cloud Computing | Cloud computing | IT-Dienstleister | IT service provider | Qualitätsmanagement | Quality management |
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