Exploring the impacts of service innovation on customer satisfaction in the Telecom industry : a perspective from interactive and supportive service innovations
Year of publication: |
October 2018
|
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Authors: | Ta, Dao Thi ; Yang, Chia-Han |
Published in: |
International journal of innovation management. - Singapore : World Scientific Publ., ISSN 1363-9196, ZDB-ID 1339582-8. - Vol. 22.2018, 7, p. 1850053-1-30
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Subject: | Interactive service | supportive service | service innovation | customer satisfaction | behavioural intention | Kundenzufriedenheit | Customer satisfaction | Innovation | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Telekommunikationssektor | Telecommunications industry | Kundenservice | Customer service |
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