Exploring internal customer service quality
Year of publication: |
1998
|
---|---|
Authors: | Marshall, Greg W. ; Baker, Julie ; Finn, David W. |
Published in: |
Journal of Business & Industrial Marketing. - MCB UP Ltd, ISSN 2052-1189, ZDB-ID 2019934-X. - Vol. 13.1998, 4/5, p. 381-392
|
Publisher: |
MCB UP Ltd |
Subject: | Business‐to‐business marketing | Customer service | Internal communications | Internal marketing | Market segmentation | Service quality |
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