Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan
Year of publication: |
2008
|
---|---|
Authors: | Akroush, Mamoun N. |
Published in: |
Global Business and Economics Review. - Inderscience Enterprises Ltd. - Vol. 10.2008, 1, p. 98-122
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | functional quality | mediating variables | business performance | service quality implementation | banks | Jordan | bank performance | marketing capabilities | corporate image | organisational factors |
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