Exploring mobile banking service quality : a qualitative approach
Amit Shankar, Biplab Datta, Charles Jebarajakirthy, and Srabanti Mukherjee
| Year of publication: |
2020
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|---|---|
| Authors: | Shankar, Amit ; Datta, Biplab ; Jebarajakirthy, Charles ; Mukherjee, Srabanti |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 41.2020, 2, p. 182-204
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| Subject: | Mobile banking | Pareto analysis | qualitative study | service quality | Dienstleistungsqualität | Service quality | Electronic Banking | Electronic banking | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications | Mobile Business | Mobile business |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2020.1742982 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012256938