Exploring public house employee's perceptions of their status: a UK case study
This paper suggests that employees' perceptions of their occupational status are important to researchers and managers concerned with the broader nature of service work. This ethnography of a single, medium-sized chain of English public houses demonstrates the complex nature of status, identifying four key influences on barworkers' views of their relative standing at work and in the wider community: the nature of the occupation and the employing organisation/environment (barwork in a ‘respectable’ pub chain); the nature of customer relationships (informal, egalitarian); perceived professionalism (personal responsibility at work); and the relative occupational opportunities available (with equivalent jobs offering considerably less status).
Year of publication: |
2008
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Authors: | Sandiford, Peter John ; Seymour, Diane |
Published in: |
The Service Industries Journal. - Taylor & Francis Journals, ISSN 0264-2069. - Vol. 30.2008, 7, p. 1063-1076
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Publisher: |
Taylor & Francis Journals |
Saved in:
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