Exploring quality management for business services from a buyer's perspective using multiple case study evidence
Year of publication: |
2011
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Authors: | Holschbach, Elmar ; Hofmann, Erik |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 31.2011, 6, p. 648-685
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Subject: | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Unternehmensdienstleistung | Business services | Deutschland | Germany |
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