Exploring the Effect of Cognitive Biases on Customer Support Services
Year of publication: |
2008
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Authors: | Gebauer, Heiko ; Krempl, Regine ; Fleisch, Elgar |
Published in: |
Creativity and innovation management. - Oxfort [u.a.] : Willey-Blackwell, ISSN 0963-1690, ZDB-ID 11512167. - Vol. 17.2008, 1, p. 58-70
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Saved in:
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