Exploring the links between ethical leadership, customer orientation and employee outcomes in the context of retailing
Year of publication: |
2015
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Authors: | Lindblom, Arto ; Kajalo, Sami ; Mitronen, Lasse |
Published in: |
Management decision : MD. - Bingley : Emerald Publishing Limited, ISSN 0025-1747, ZDB-ID 411946-0. - Vol. 53.2015, 7, p. 1642-1658
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Subject: | Frontline employee | Customer orientation | Ethical leadership | Retailing | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Führungsstil | Leadership style | Unternehmensethik | Business ethics | Verkaufspersonal | Salespeople | Arbeitsverhalten | Work behaviour | Ethik | Ethics |
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