Exploring the role of expectations in defining stakeholders' evaluations of IS quality
Year of publication: |
2002
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Authors: | Wilkin, Carla ; Hewett, Bill ; Carr, Rodney |
Published in: |
Information systems evaluation management : [papers presented at the Information Resources Management Association International Conference]. - Hershey [u.a.] : IRM Press, ISBN 1-931777-18-7. - 2002, p. 231-243
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Subject: | Stakeholder | Erwartungsbildung | Expectation formation | Bewertung | Evaluation | Definition | Qualitätsmanagement | Quality management | Produktqualität | Product quality |
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