Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the Internet
Year of publication: |
May 2017
|
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Authors: | Melián-González, Santiago ; Bulchand-Gidumal, Jacques |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 63.2017, p. 93-100
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Subject: | Hotel employee (mis)treatment | Organizational justice | Client satisfaction | Hotel management | The Internet | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Internet | Arbeitszufriedenheit | Job satisfaction | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Verhalten in Organisationen | Organizational behaviour | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Arbeitskräfte | Workforce |
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