Extraction of a set of roles, activities and tools used in a process from a case study as a tool to support change : a jigsaw puzzle piece in the framework of ITIL
Marcel Zürcher
| Year of publication: |
2004
|
|---|---|
| Authors: | Zürcher, Marcel |
| Publisher: |
Fribourg : IIMT Univ. Press |
| Extent: | XIII, 99 S. : Ill. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 3-906428-46-X |
| Source: |
Persistent link: https://www.econbiz.de/10004820697