Factors adversely influencing retail patronage: an empirical investigation in the USA
Year of publication: |
2008
|
---|---|
Authors: | Dotson, Michael J. ; Dave, Dinesh S. |
Published in: |
International Journal of Business Performance Management. - Inderscience Enterprises Ltd, ISSN 2046-8083. - Vol. 10.2008, 1, p. 17-29
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | customer satisfaction | customer dissatisfaction | customer expectations | retail business performance | retailing | retail patronage | USA | United States | retail management |
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