Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Vishal Kamra, Harjot Singh and Kalyan Kumar De
| Year of publication: |
September-October 2016
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| Authors: | Kamra, Vishal ; Sing, Harjot ; De, Kalyan Kumar |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 9/10, p. 1013-1027
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| Subject: | health care | India | multispecialty hospitals | patient satisfaction | service quality | total quality management | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Indien | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1057488 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011687813