Factors affecting service recovery performance and customer service employees : a study of Malaysian life insurance industry
Year of publication: |
2016
|
---|---|
Authors: | Shishi Kumar Piaralal ; Bhatti, Muhammad Awais ; Piaralal, Niriender Kumar ; Ariff Syah Juhari |
Published in: |
The international journal of productivity and performance management : IJPPM. - Bingley : Emerald, ISSN 1741-0401, ZDB-ID 2135449-2. - Vol. 65.2016, 7, p. 898-924
|
Subject: | Service quality | Customer service | Kundenservice | Lebensversicherung | Life insurance | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Malaysia | Beschwerdemanagement | Complaint management |
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