Factors affecting supply chain efficiency in commercial banks' operations : case in Vietnam

The paper aims to estimate factors affecting supply chain efficiency in commercial banks' operations in Vietnam. To achieve this objective, the study uses structural equation modeling (SEM) to define the determinants of supply chain efficiency in operational activities of commercial banks. The findings reveal the statistically significant factors influencing supply chain efficiency in commercial banks' profitability, including information and communication technology, knowledge and information, quality trust, and culture. The research contribution opens an additional aspect into the supply chain in commercial banks' operations that makes the managers and stakeholders reorient themselves in the banks' developing operations. Besides, the authors implement SEM applications in testing and evaluating the multivariate causal relationships between supply chain efficiency and banks' profitability.