Failed culture change aimed at more service provision: a test of three agentic factors
Year of publication: |
2012
|
---|---|
Authors: | Yolanda Jorritsma, Petra ; Wilderom, Celeste |
Published in: |
Journal of Organizational Change Management. - Emerald Group Publishing Limited, ISSN 1758-7816, ZDB-ID 2020442-5. - Vol. 25.2012, 3, p. 364-391
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Failed culture change | Service climate | Change communication | Employee change related training | Headquarter‐work‐floor distance | Change management | Organizational change |
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